Refund and Returns Policy

Effective Date: 10th March 2010

At SM Health Care Homeopathic & Herbal Clinic, we strive to provide high-quality homeopathic medicines and services. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

You may return a product if:

  • The medicine is sealed and unopened.
  • The product is not expired.
  • It has not been exposed to direct sunlight or strong odors.

2. Non-Returnable Items

We cannot accept returns for:

  • Opened or used medicines.
  • Expired products.
  • Items exposed to sunlight, heat, moisture, or strong smells.
  • Personalized or special-order items.

3. Refund Process

  • Approved returns will be refunded via the original payment method.
  • Refunds will be processed within 1-2 business days after the product is inspected.
  • Shipping costs are non-refundable.

4. How to Initiate a Return

To request a return:

  1. Email us at [email protected] with your order details and reason for return.
  2. We will confirm eligibility and provide return instructions.
  3. Ship the item back in its original packaging to following Address
    • SM Health Care – Homeopathic Clinic
    • Shop No. 2, 76-C
    • 10th Commercial Street, DHA Phase 4
    • Karachi
    • Near Masjid e Ibrahim
    • +92-21-35347700
  4. Once received and inspected, we will process the refund.

For any return-related queries, contact us at +923122353595.