Effective Date: 10th March 2010
At SM Health Care Homeopathic & Herbal Clinic, we strive to provide high-quality homeopathic medicines and services. If you are not completely satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
You may return a product if:
- The medicine is sealed and unopened.
- The product is not expired.
- It has not been exposed to direct sunlight or strong odors.
2. Non-Returnable Items
We cannot accept returns for:
- Opened or used medicines.
- Expired products.
- Items exposed to sunlight, heat, moisture, or strong smells.
- Personalized or special-order items.
3. Refund Process
- Approved returns will be refunded via the original payment method.
- Refunds will be processed within 1-2 business days after the product is inspected.
- Shipping costs are non-refundable.
4. How to Initiate a Return
To request a return:
- Email us at [email protected] with your order details and reason for return.
- We will confirm eligibility and provide return instructions.
- Ship the item back in its original packaging to following Address
- SM Health Care – Homeopathic Clinic
- Shop No. 2, 76-C
- 10th Commercial Street, DHA Phase 4
- Karachi
- Near Masjid e Ibrahim
- +92-21-35347700
- Once received and inspected, we will process the refund.
For any return-related queries, contact us at +923122353595.